Cybersecurity Consultant, Cyvra

Ada Bicker

Cybersecurity Consultant & Customer Engagement Manager

Amsterdam, Netherlands English · Portuguese

Ada has worked in information security since 2021, building her experience as an Information Security Advisor at SAS IT across SIEM monitoring, vulnerability management, ISO 27001 policy development, IAM controls, and evidence gathering for ISO 27001 and SOC 2 audits.

Before moving into cybersecurity, she spent five years in hospitality operations at IHG Hotels & Resorts and Excellence Group, managing brand compliance, guest satisfaction programmes, and client communications across properties in the Netherlands. That operational background informs how she explains compliance requirements to non-technical decision-makers.

At Cyvra, she combines cybersecurity consulting with client engagement, keeping clients informed throughout compliance and security engagements. She writes on EU regulatory frameworks including DORA, the EU AI Act, and the relationship between NIS2 and ISO 27001.

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Years working in information security and GRC

Audit frameworks: ISO 27001 and SOC 2 compliance evidence

EU regulatory frameworks covered: DORA, EU AI Act, NIS2

Sectors: technology, hospitality, and financial services

Areas of expertise

ISO 27001 SOC 2 DORA EU AI Act NIS2 GDPR CIS Controls Cyber Essentials SIEM & Log Monitoring Vulnerability Management IAM & Access Controls Security Awareness Training

Career history

2025 – Present

Cybersecurity Consultant & Customer Engagement Manager

Cyvra

Delivers cybersecurity and compliance engagements across ISO 27001, NIS2, DORA, and EU AI Act. Manages client communications throughout each engagement, providing progress updates and translating technical findings into business language.

2021 – 2024

Information Security Advisor

SAS IT — Independent Consultant

Monitored security alerts from SIEM, IDS/IPS, antivirus, and firewalls. Reviewed vulnerability scan output and escalated findings. Wrote and updated ISO 27001 policies, managed IAM controls and access reviews, gathered evidence for ISO 27001 and SOC 2 audits, and led security awareness campaigns.

2019 – 2021

Brand Controller

IHG Hotels & Resorts

Conducted brand compliance inspections across hotel operations, prepared reporting for management and brand headquarters, analysed guest satisfaction data, and managed brand implementation projects across properties in the Netherlands.

2016 – 2019

Brand Controller & Online Reputation Manager

Excellence Group

Managed online reputation, community engagement, and marketing content. Led customer service operations and CRM programmes across the group's hospitality portfolio.

2014 – 2016

Senior Customer Service Executive

Booking.com

Delivered bilingual customer service (Portuguese and English) in a high-volume environment, handling reservations, complaints, and guest escalations across international accounts.

Published on Cyvra Insights